Replacement & Exchange Policy

Last updated: September 2026

Successfully completed Cash on Delivery (COD) orders are generally final after delivery and payment.

We do not offer ordinary returns or cash, bank, or UPI refunds for unwanted products or change-of-mind purchases.

However, eligible products may qualify for a replacement or exchange when there is a genuine product or order issue.

1. 3-Day Replacement Window

You may contact BazaarMix within 3 calendar days from the recorded delivery date if your item:

Arrives physically damaged or broken.
Has a clear defect or does not function as reasonably expected.
Is the wrong product or variant, such as the wrong size or colour where applicable.

Eligibility may depend on the product and the nature of the issue.

2. How to Request a Replacement

Email support@bazaarmix.store within the 3-day window and include:

Your Order Number.
A brief description of the issue.
Clear photographs showing the product and the problem.

If possible, photographs of the package and shipping label may also help us review damage or fulfilment issues.

A short unboxing video is recommended, particularly for parcels that appear damaged, as it can help us verify the condition of the package and product more quickly. It is not required in every case.

BazaarMix will review the request and may coordinate with the relevant fulfillment or delivery partner.

If the issue is verified and the request is eligible, we will arrange an available replacement or other appropriate resolution at no additional product or fulfillment charge.

3. Product-Specific Exceptions

Some products may be designated as Final Sale or may have product-specific replacement restrictions. This can include certain hygiene-sensitive or personal-use products.

Requests made after the 3-calendar-day window, or products showing damage caused by misuse or normal post-delivery wear, may not qualify for replacement.

Replacement availability may also depend on whether the same product or variant is available.

4. Contact

For replacement or exchange requests: support@bazaarmix.store